Privacy Policy

Introduction

Good Body Essentials, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://goodbodyessentials.co or use our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information you voluntarily provide when you:

• Schedule appointments or consultations through our booking system
• Contact us via phone, email, or our contact form
• Subscribe to our newsletters or communications
• Interact with our website or services

This information may include:

• Name and contact information (email, phone, mailing address)
• Payment information (processed through third-party processors)
• Health-related information relevant to massage therapy services
• Preferences and communication history

1.2 Automatically Collected Information

When you visit our website, we may automatically collect device and browsing information, including IP address, browser type, device information, pages viewed, referring source, and cookies.

2. How We Use Your Information

• Service delivery: to provide massage therapy and wellness services
• Appointment management: to schedule, confirm, and manage your appointments
• Communication: to respond to inquiries, send reminders, and provide support
• Payment processing: to process transactions and send receipts
• Marketing: to send promotions and newsletters with your consent
• Website improvement & legal compliance: to analyze usage and comply with applicable laws

3. Third-Party Services

Important Notice: We use third-party platforms to facilitate bookings, payments, hosting, and communications. These platforms have their own privacy policies and terms, and we are not responsible for their content or practices. We integrate with:

• MassageBook — appointment scheduling and booking
• GoHighLevel — customer relationship management and communications
• Supabase & Vercel — website hosting and content delivery

By using these third-party services, you acknowledge that:

• You will be subject to the terms of service and privacy policies of these platforms
• We do not control, endorse, or assume responsibility for any third-party content, services, or practices
• These platforms may collect, use, and share your information according to their own policies

Our website may also link to social media platforms (Instagram, TikTok); please review their policies before use.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device to collect standard internet log and visitor behavior information.

4.2 Types of Cookies We Use

• Essential cookies: required for the site to function
• Performance cookies: help us understand how visitors use the site
• Functional cookies: remember your preferences
• Marketing cookies: used with your consent to deliver relevant content

4.3 Managing Cookies

You can control and manage cookies through your browser settings, including viewing and deleting stored cookies and blocking some or all cookies. Disabling cookies may affect the functionality of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage of physical and electronic records

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Retention periods may vary based on:

• The nature of the information collected
• Legal and regulatory requirements
• The purpose for which the information was collected
• Your consent and preferences

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete information
• Deletion: request deletion of your information (subject to legal obligations)
• Restriction: request restriction of processing
• Portability: request transfer of your information to another provider
• Objection: object to our processing of your information
• Withdraw consent: withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info@goodbodyessentials.co.

8. Health Information (HIPAA)

As a massage therapy provider, we may collect health-related information necessary to provide safe and effective treatments. We comply with applicable health information privacy laws, including HIPAA where applicable. Your health information:

• Will only be used for treatment, payment, and healthcare operations
• Will not be disclosed to third parties without your consent (except as required by law)
• Will be stored securely and accessed only by authorized personnel
• Will be maintained according to legal record retention requirements

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us immediately and we will take steps to delete it.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

11. International Users

Our services are operated in the United States. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States. By using our services, you consent to this transfer.

12. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes will be effective immediately upon posting to our website, and we will update the “Last updated” date above. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at info@goodbodyessentials.co or 213-290-6167. We will respond to your inquiry within 30 days.